TERMS & CONDITIONS – GARDEN ROUTE FLOWERS

1. General

By using our website and placing an order, you agree to the terms and conditions outlined below. These terms apply to all purchases made through our website.

2. Products & Availability

All our floral arrangements are made with seasonal flowers. While we strive to match images on our website, substitutions may be necessary due to availability. Any substitutions will be of equal or greater value and similar style.

3. Orders & Payments

Full payment is required before any order is processed. We reserve the right to cancel or refuse any order at our discretion. Prices are subject to change without notice.

4. Delivery Policy

- We deliver within our specified delivery areas.

- Delivery times are estimates and cannot be guaranteed due to factors beyond our control (traffic, weather, etc.).

- It is the customer’s responsibility to ensure that delivery details are correct.

- If no one is available at the delivery address, the order may be left in a safe place or returned to us.

5. Same-Day Delivery

Same-day delivery is subject to availability and requires orders to be placed before the specified cut-off time.

6. Cancellations & Refunds

- Orders may be cancelled up to 24 hours before the scheduled delivery date.

- No refunds will be given for same-day orders or orders already prepared.

- Due to the perishable nature of flowers, refunds are not offered once delivery has been completed.

7. Quality Guarantee

We take pride in our work. If you are not satisfied with your order, please contact us within 24 hours of delivery, along with photos, so we can resolve the issue.

8. Customer Responsibilities

Customers must provide accurate delivery information. We are not responsible for failed deliveries due to incorrect or incomplete details.

9. Privacy

Your personal information will only be used to process your order and will not be shared with third parties without your consent.

10. Intellectual Property

All content on this website, including images and text, belongs to Garden Route Flowers and may not be used without permission.

11. Contact Information

For any queries, please contact us at:

📞 072 956 5534

📍 Garden Route Flowers, George

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Last updated: 1 May 2026